FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Express shipping (DHL/FedEx/UPS) usually arrives in 5–8 business days; standard shipping in about 2–4 weeks, depending on your region. Orders are processed within 3–5 business days before dispatch.

Do you ship worldwide?
Yes — we ship worldwide. Enjoy free shipping on orders over $99.

Will I pay customs or import duties?
Some countries may charge import duties or taxes on arrival. These are set by your local customs and are the responsibility of the recipient.

Sizing

How do I choose the right size?
Please check the size chart on each product page carefully — Hanfu sizing differs from standard Western sizing. If you're between sizes or unsure, email us and we'll help.

What if it doesn't fit?
Because our garments ship internationally, we can't offer free exchanges, but we do offer a replacement in the correct size at a reduced cost. Contact us and we'll arrange it.

Returns & Orders

What is your return policy?
We generally don't accept returns for change of mind. For genuine quality issues, contact us within 7 days of delivery with photos and your order number. EU & UK customers have a 14-day statutory right of withdrawal for unworn items.

Can I change or cancel my order?
You can cancel for a full refund within 2 hours of ordering, before it enters processing. Once shipped, orders can't be changed or cancelled.

How do I track my order?
Once your order ships, we'll email you a tracking number and link.

Still have questions? Email us at support@wearhanfu.com — we're happy to help.